CUSTOMER SERVICES
PROCEDURES - B2C
CS10_1 Management of Queries & Complaints - Order Amendments
CS11_1 Management of Queries & Complaints - Order Cancellations
CS12_1 Management of Queries & Complaints - Order Deliveries
CS13_1 Managing Challenging Customer Interactions
CS14_1 Management of General Queries
CS15_1 Management of Queries & Complaints - International Orders
CS16_1 Management of Queries & Complaints - Loyalty Programme
CS17_1 Management of Queries & Complaints - Order & Product Packaging
CS18_1 Management of Queries & Complaints - Customer Promotions
CS19_1 Management of Queries & Complaints - Product Quality
CS20_1 Management of Queries & Complaints - Website
PROCEDURES
CS1_1 Customer complaints
CS6_1 Issuing approved Credit Notes
CS7_1 Cancelling orders on Fusion
CS8_1 Retail & Amazon Delivery Processes
PD28_1 Product Recall
LAWS AND REGULATIONS
Consumer Rights Act 2015 Summary
Returns Trading Standards Brief